Poor pathetic service.

I sent a complaint about my car finance after many attempts to get hold of the bank. AND this is the response I received : “ Thank you for bringing this incident to our attention. As per our records, one of our consultants has assisted in the matter and advised that your credit card was shredded due to not being collected at the branch level. Therefore, I will appreciate a clear instruction to which branch we should send a replacement card to, as soon as possible.”

Poor service !!!! PATHETIC!!!

The reference number for the complaint is *** and due date is August 02, 2023. I will keep you posted on any developments in the matter.

Furthermore, I will contact you soon to match up your banking profile and for validation of the account.”