POOR PATHETIC CUSTOMER SERVICE !!!!!!!!!!!!!

I had the most pathetic customer service ever from Standard Bank, I've been with them for 25 years.... On Saturday morning 03.11.2018, I called in to enquire about a R99.00 debit order that was deducted from my bank account which I dont know where it come from. The consultant assisted in me, in no time. She ask me to hold on as she will get the number of the company from the collegue as the most of the calls was regarding the R99.00. I was holding on the 38.49 minutes listening to music. She did not have the audicity to inform me of how long it will take. I EVENTUALLY HUNG UP !!!!!I am totally disgusted as the call cost me I92.14 EXCLUDING VAT...I STILL DONT HAVE AN ANSWER OF WHO THE COMPANY IS. I WANT THE FEES TO BE REVERSED AND MY CALL COST TO REFUNDED IF YOU WANT A SCREENSHOT BY ALL MEANS I WILL SEND IT TO YOU. I HAD WAIT 38.49 MINUTES FOR A NUMBER. THIS IS THE WORST CUSTOMER EXPERIENCE I'VE GONE THROUGH....THE CALL COST ME MORE THAN THE DEBIT ORDER. CAN YOU BELIEVE IT...LORD KNOWS WHAT SHE WAS BUSY WITH .....THIS IS SO SO PATHETIC.!!!!!!!!!!!!