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vijay H
1 reviews | Active since Apr 2013
05 Mar 2021, 11:37
Poor partnership choice and quality service
Standard Bank have apparently partnered with MVNX Mobile to offer their airtime and data offering. The Sales agent at MVNX provides misleading information to try and capture your data for debit order. Was a waste of time and poor business partnership choice from Standard Bank to partner with such a call centre. There is no feel of a "Standard Bank" quality from this call centre and is rather damaging to the Banks image and service offering standards.
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Standard Bank's replyOfficial
06 Mar 2021, 03:57Hello Vijay
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply06 Mar 2021, 03:57
Official
Hello Vijay
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***