POOR OR NO SERVICE FROM STD BANK ***** DEPT

Good day I would like to express my dissatisfaction regarding a ***** case that standard bank is investigating on my name. I received a phone call from standard bank beginning of May regarding a ********** account someone tried to apply for using my details. They asked me to send an affidavit, proof of residence and ID copy. In the middle of May I went to Standard bank Golden walk in Germiston, they verified my details even done the finger print verification. I was told the case would be finalised within 30days and now it’s more than 70days still no response. Every time when I call the ***** helpline***) I get the same answer #the person working on your case will call me back and no one cares to call me back.

This listing has caused a lot of inconvenience in my life. Everywhere I present my ID this listing comes up and it blocks everything. I can’t even access my bank account it has been blocked because of this negative listing. What must I do now I can’t access my money at the same time I can’t even apply for a loan? I understand why no one cares about this because they are not the ones experiencing problems. This is one of the reasons I left standard bank, the service at standard is so bad you have to fight for it. You don’t even have to use the term customer service because it doesn’t exist at Standard bank.