Poor: Online Banking / After Hours assistance
I've been trying since 21:11 to login to my Internet Banking. Every time I receive an error "Service Error. This service is currently unavailable. Please try try again later, while we investigate"
In the meantime, I have received several sms'es indicating that I have logged on. Yet - I cannot access my Online Banking account, as I receive this error message each time. Yes, I'm trying to log on - but I'm unable to.
I called your Call Centre... Needless to say I'm unimpressed with your inability to assist with my dilemma after hours.
FYI: I opened my account with you in 1993 if I remember correctly. Shocking to experience such poor service to a long standing client!
Just poor service.
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Replies (2)0
Replies (2)
Standard Bank's replyOfficial
24 Nov 2020, 22:17Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply24 Nov 2020, 22:17
Official
Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
's updateReviewer Update
25 Nov 2020, 21:47Ps. A generic response above as expected. Still no personal contact / assistance received from Standard Bank. No surprise - your client services had long been in need of a wake up.
Again tonight on 25 Nov, I am experiencing problems on my Internet banking. Trying to filter and search for past incoming payments. Your website is very slow and unresponsive - I tried several times with no results. Your website is "hanging".
No, I am not experiencing Internet issues. All other websites visited are working just fine. I'm just experiencing issues with your Online Banking. Again.
Really... poor service.
Again tonight on 25 Nov, I am experiencing problems on my Internet banking. Trying to filter and search for past incoming payments. Your website is very slow and unresponsive - I tried several times with no results. Your website is "hanging".
No, I am not experiencing Internet issues. All other websites visited are working just fine. I'm just experiencing issues with your Online Banking. Again.
Really... poor service.
's update25 Nov 2020, 21:47
Reviewer Update
Ps. A generic response above as expected. Still no personal contact / assistance received from Standard Bank. No surprise - your client services had long been in need of a wake up.
Again tonight on 25 Nov, I am experiencing problems on my Internet banking. Trying to filter and search for past incoming payments. Your website is very slow and unresponsive - I tried several times with no results. Your website is "hanging".
No, I am not experiencing Internet issues. All other websites visited are working just fine. I'm just experiencing issues with your Online Banking. Again.
Really... poor service.
Again tonight on 25 Nov, I am experiencing problems on my Internet banking. Trying to filter and search for past incoming payments. Your website is very slow and unresponsive - I tried several times with no results. Your website is "hanging".
No, I am not experiencing Internet issues. All other websites visited are working just fine. I'm just experiencing issues with your Online Banking. Again.
Really... poor service.