MB
Mitchell B

1 reviews | Active since May 2018

23 Nov 2021, 09:17

poor non existent service standard bank

Standard bank I'm only writing this review because of consistently bad or non service from standard bank.

I cant speak to my business banker on the phone because we can not get through to there lines.

If we email them there is no response.

after applying for an overdraft we have been ignored with no feedback to our request.

we have been into the branch but they refer you back to business banking contact. absolutely non existent service.

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Replies (2)
Standard Bank
Standard Bank's reply23 Nov 2021, 12:36
Official
Dear Mitchell B

Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
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Standard Bank
Standard Bank's reply23 Nov 2021, 14:18
Official
Dear Mitchell B

Thank you for allowing us the opportunity to look into your matter.
 
An email response has been sent to you today.
 
We appreciate your support and loyalty.
 
Kind regards, 
Customer Resolution Centre
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