Poor morals

My mother is 73 years old we arrived at your Orange Farm Eyethu mall branch at 8am I'm writing this 10:55 am and she still hasn't been served all she has to do is reset her pin as she has forgotten it. I enquired if they have a elderly line but was told that the branch too small to accommodate such, so now my mother being elderly must go to a bigger branch that caters for elderly if that's the case then why have a branch of this size? Shouldn't the principle apply through out your branches regardless of size? Why not expand your so called branch and add more Atms as obviously you've seen the numbers that they bring to your books?

I'm very disappointed that because it's in a a "non urban or upper class" community no presence has been given to such where as urban areas are given better preference. And I bet no one will respond from Standard bank.