Poor miserable non-existent service

My credit card expired and I needed a new card. I order a card and get a sms to say I can collect it. I work approximately 1 km from Sandton City. So on 3 separate occasions I do the lunch time walk to Sandton City to attempt to collect my card. On all 3 occasions I am met with a fairly long queue and a 30- to 40 minute wait. On all 3 occasions I am forced to walk back to work empty handed. The net effect is I have been unable to collect my card.

I called Standard bank and asked them to deliver the card. They would not because they needed a proof of address this despite the fact that in 22 years I still live at the same address and nothing has changed and I have on more than 1 occasion done a FICA.

Then I read that Standard bank are closing some 90 branches and retrenching hundreds of staff. Now it all makes sense. Non-existent service and very bad customer service. The queues at Sandton never move and the staff are absolutely miserable.

So I suppose then I will have to close my account and goto a bank where I can actually get service and have a credit card I can actually use. Lets just hope I dont need toi get into a queue to close my account because clearly that will never be possible.

Digitize your clients away but you clearly have not thought this through properly now have you ?