Poor lotto payout and pvt banking experience

This is the second time that i have played lotto on the Standard Bank app and that the correct value has not been paid out, this is what i have noticed and i could perhaps have lost out a lot more in the past.

I have sent an email to Standard Bank and now the wating process begins. This was honestly the last time i play lotto or powerball through the app.

My private banking experience is also non existant and i receieved much better service from the Prestige team, perhaps its time to downgrade as it is just money wasted and i received all the perks before.

I also sent an email to my pvt banker to ask for advice on a corporate investment and i am still waiting for a reply 4 months down the line.