POOR LONG-STANDING CUSTOMER TREATMENT

I have been a Standard Bank customer since 1964 when I went to University. My father and grandfather were both managers in the bank, so I have had a long and very personal relationship with the bank. Like most people, through the years I have had my financial ups and downs but have never given any indication of unreliability or not honouring my obligations. However, last year, without any written communication from the bank, I received notification from L.G.R.Inc. that my account had been closed and handed over to them for collection. I duly made arrangements to settle the amount with regular monthly payments and was offered a settlement discount. I paid the final settlement amount this month and received a letter from LGR in full and final settlement. To my surprise, yesterday I received a call from Ver-Tex Solutions (another collection agency) requiring that I repay the settlement discount agreed to by LGR!<br> I have been a customer of the bank for 51 years and they don't even know that I exist. They handed me over without notification, incurred unnecessary legal collection costs and then handed me over again - also unnecessarily and in error. An uncaring and *********** bank.