Poor listening and communication s****s

<p>I reported my cards ****** last night through call centre on 29th July, i then told the consultant i have a card thats at maponya ill collect tomorrow which would have been 30th July, i arrive at the bank the new card is now also permanent blocked. I wasnt advised that the new card would have been blocked aswel. The very same business account in May i ordered a bussiness cheque card(acc number ********** 74) instead i got a new personal card(acc number ********** 88) and yet i had just recieved a new one a few weeks ago. </p> <p>What language should i use with standard bank really this is annoying. Or am i the one with poor listening s****s.</p>