Poor level of service from Standard Bank

I am absolutely disgusted with the level of service my father has received from Standard Bank Prestige/Private Banking on two issues.

Both his home loan and vehicle finance were paid off in 2015. Since then my father has been sent from pillar to post in terms of obtaining the title deed as well as the vehicle ownership certificate.

He constantly gets transferred from person to person when contacting the call centre and when going into the branch, they are not helpful at all.

This not the level of service a Prestige or Private Banking should receive at all. Never-mind the fact that he has had 3 different Private Bankers since 2015 and not a single Banker was of any use whatsoever.

I would not recommend Standard Bank Prestige or Private Banking to anyone. It is no better than being a retail client.