Poor Investigation of ATM *****

On the 31st March 2015 wanted to withdrew money from an FNB ATM at the new Pick and Pay Centre, Jean Ave. Centurion. I went to the ATM and tried to insert my Standard Bank Cheque card. At first it did not want to go into the slot. At last it went in and then it seemed to be stucked. The ATM screen did not responded. I press '' Cancel ' but nothing happened and it was obvious that my card was retained by the ATM.<br> Another person who was behind me also insert his card in the ATM. The next moment I received a SMS message from Standard Bank,2 minutes after my card was retained ,that the amount of R5000,00 was withdrawn from my account. At that moment the ATM went totally off. The other persons card was also retained by the ATM. I went to Standard Bank Centurion Branch where I reported the incident. The card was stopped and I also reported it to the Standard Bank ***** Investigation . Case no ***. On the 8th April I was informed by Standard bank that I am the victim of ***** and therefore my claim was declined. This is unacceptable.