Poor Internet Banking process

<p> </p> <p>We wanted to transfer available funds from your Home loan account to an Access living account by visiting "your nearest branch". Turns out you cannot do an transfers from your home loan inside a branch. This can only be done at the ATM or Internet banking. </p> <p>We have never been able to successfully use our Internet banking profile and wanted to reset the whole profile in order to set up the user names and password that we are able to use.</p> <p>We visited our branch and was told that they cannot reset our Internet banking profile in the branch, we needed to contact the Internet banking call centre. Surprise!! the first call was unanswered after 18 min afterwhich we left the branch. We tried the following day to phone again and gave up after 20 min. </p> <p>We then went back to the branch and requested that the change the cellphone number on the system in order to receive the OTP's on a different cellphone. This we were told takes two days to do on the system.</p> <p>Here we are one week later and we have still not been able to reset our Internet Banking Profile with Standard Bank, we have also not been able to change our in contact cellphone number as we are still waiting for their system to generate an SMS before we can start to phone the Internet Banking Call centre.</p> <p>It is just SO hard to believe that you cannot change any of your personal details by simply visiting your nearest branch.</p> <p> </p> <p>Standard Bank, you really need to simplify your Internet banking process, you are really FAR behind your competitors. </p> <p> </p>