Poor internet banking functionality, unhelpful

Item: Standard Bank
Rating: 1
Author: Jill M

Poor internet banking functionality. I can only get bank statements going back a year. If I want statements older then that the cost is R66 per bank statement. On Capitec bank I can download csv files going back as far as when the account started at no charge!!!

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

07 Oct 2022, 12:54

Good day Jill

Thank you for raising your concerns with us.

We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.

Our team will be in touch with further feedback.

Kind regards
Standard Bank Help Centre
***

Best regards,

Standard Bank's reply07 Oct 2022, 12:54

Official

Best regards,

Jill M's updateReviewer Update

07 Oct 2022, 13:23

The above message that you send is computer generated. I'm still waiting for a call about my other review which was placed on Hello Peter 5 days ago.

Jill M's update07 Oct 2022, 13:23

Reviewer Update

The above message that you send is computer generated. I'm still waiting for a call about my other review which was placed on Hello Peter 5 days ago.

Standard Bank's replyOfficial

07 Oct 2022, 13:30

Hi Jill

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Standard Bank Help Centre
***

Best regards,

Standard Bank's reply07 Oct 2022, 13:30

Official

Hi Jill

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Standard Bank Help Centre
***

Best regards,

Poor internet banking functionality, unhelpful

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