Poor Innovation, Efficiency & Loyalty

Poor Systems: On 23 April 2015 I needed to make an Urgent EFT to another Standard Bank account which was already loaded as a beneficiary prior. To save costs (instead of withdraw/deposit), I increased my EAP limit and made transfer only to be informed it'll take 24 hours before reflecting. Dialled IB ***) to request urgent clearance as funds were part of a key deal being signed and sealed 11:30am. The call was a total of 28min20sec with consultant named Pearl simply saying they can't clear and I must just wait (tough luck)