Poor Information = Poor Service

<p>On the 16th May 2017I recieved an SMS which read "Standard Bank: Please collect your Cheque card at TYGER MANOR branch with ID & proof of address. Your Ref number is : ********** 140"</p> <p>On the 20th May 2017 I went to the branch mentioned above with required documents in hand. I was then told the document I had for proof of address could not be used no reason given and was turned away.</p> <p>On the 3th June (3 days after my card as expired) I again went to the branch with a different proof of address at which point again I was turned away as the proof I had is not an accoint I recieved on a monthly basis and was once again turned away with "Sorry wrong document can not help GOOD BYE"</p> <p>At this point I am unable to make any purchases as my card is expired</p> <p>Can someone please indicate in the SMS above where they mention that only certain documents will be accpeted and if you dont have it tough \</p> <p>I am only able to go the bank on a Saturday as I work far from home +- 45 K's in the other direction to the bank </p> <p>And today being my second attempt yet a failure due to poor information being supp**** to customers and I say customers with a great deal of hesitation as I get the feeling the people in the bank have the attitude of if you don't like it leave</p> <p>No one is willing to offer a solution and or an appology for me time and effort</p> <p>I live 25K's away from the bank and can not afford to drive up and down trying to get my card</p> <p>As of 3 days ago I cant even put petrol in my car</p> <p>I don't expect any outcome from this as stated above the people in the bank see themselves as they are doing us a favour being there and not us "the custmoers" doing them a favour for keeping our business with the bank which in turn pays their salaries</p> <p> </p> <p> </p> <p>John</p>