MM
Maphangwa M
1 reviews | Active since Dec 2011
04 Apr 2023, 12:57
Poor inconsiderate service by the bank
I have been in a que for the last 70 minutes to collect a catd. Only two people were allocated to assist. They have only assisted 3 people in that time. One has left for lunch and not replaced. It looks like it will take 3 more hours to be assisted at this rate. Their service is inconsiderate of customers including older people.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
04 Apr 2023, 13:03Hi Maphangwa
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply04 Apr 2023, 13:03
Official
Hi Maphangwa
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
05 Apr 2023, 16:47Hi Maphangwa
Thank you for taking my call. We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
Thank you for taking my call. We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply05 Apr 2023, 16:47
Official
Hi Maphangwa
Thank you for taking my call. We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
Thank you for taking my call. We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team