Poor, *********** service

So after checking my credit record at Transunion. I layed a dispute regarding the status of my credit card. I supp**** Transunion with a payed up letter showing the account was paid in full. Transunion then contacted Standard Bank to verify the information only for the bank to tell Transunion that the account is R17 000 outstanding. This resulted in Transunion not updating my credit history. I now have been inconvenienced yet again by poor , *********** service.