UU
Unknown U

1 reviews | Active since May 2010

12 Apr 2021, 17:30

POOR HORRIBLE UNHELPFUL SERVICE AT STANDARD BANK SA

Standard bank Service is unsatisfied and really a disgrace and they suppose to be one of the Big Banks in SA

My husband international salary paid into his account they dont want to release and think its *****, my husband send them all the proof and yet its 4days later and no release of payment yet.

We understand the process that they must check if international payments are made to account BUT SPEED UP THE PROCESS if you see the proof that its a salary how is my husband suppose to attend to his responsibilities if you keep HIS MONEY.

Do investigations on the ones that really do *****

0
Replies (1)
Standard Bank
Standard Bank's reply12 Apr 2021, 23:54
Official
Hello Audrey, 

Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused. 

We greatly appreciate your continued support 

Kind regards, 
Complaint Resolution Centre
 ********** 
********** (fax)
 ***********