SC
Shane C
1 reviews | Active since Aug 2021
19 Aug 2024, 13:48
Poor Handling of the student loan application
I am writing a review for the second time regarding poor management of a student loan application of Olothando Mtshixa. He went to Enqcobo branch with his surety and Application was approved but couldn’t do/Change currency. They went to East London and when the consultants from East London are communicating with the Enqcobo branch consultants, they say it’s not approved because “the surety doesn’t bank with Standard Bank”. What kind of protocol is that?. Can this be sorted because the student is being frustrated now.
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Replies (3)
Standard Bank's replyOfficial
19 Aug 2024, 13:54Dear Shane
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply19 Aug 2024, 13:54
Official
Dear Shane
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
SC
Shane C's updateReviewer Update
19 Aug 2024, 14:14Noting the complaints is good the question is are these matters being attended to? I don’t think so because 2 weeks the boy and his surety struggling and no attention being taken
SC
Shane C's update19 Aug 2024, 14:14
Reviewer Update
Noting the complaints is good the question is are these matters being attended to? I don’t think so because 2 weeks the boy and his surety struggling and no attention being taken
Standard Bank's replyOfficial
19 Aug 2024, 14:46Dear Shane
Our team is working on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Our team is working on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply19 Aug 2024, 14:46
Official
Dear Shane
Our team is working on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Our team is working on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***