1 reviews | Active since Aug 2021
Poor handling of complaints/ requests
I am deeply disappointed with the poor handling of telephone calls and enquiries at this bank. While I eventually paid off my Credit Card, the delay in issuing a paid-up letter was unacceptable. The assistance provided by the person answering the phone was unhelpful and lacked professionalism, leaving me feeling unsupported throughout the process.
The slow turnaround in resolving outstanding issues reflects a lack of efficiency and customer care. This experience has made me seriously consider withdrawing all my funds and investing with another bank that values its clients, handles enquiries more effectively, and demonstrates a faster, more reliable service.
Overall, the service I received was unsatisfactory, and I cannot recommend this bank to anyone seeking responsive and professional customer support.
Thank you for bringing this matter to our attention.
Kindest regards
Standard Bank Hello Peter Team
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Thank you for bringing this matter to our attention.
Kindest regards
Standard Bank Hello Peter Team
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Timely engagement is important, and it shows that feedback is being taken seriously.
That said, a strong bank–client relationship depends on more than speed. People working for the bank should treat clients with dignity and respect at every stage of interaction. Turnaround periods for resolving complaints and requests must be kept very short, as delays erode trust and confidence.
Resolving issues between a client and a bank should never feel like a drawn‑out struggle. It should be the last resort, not the norm. I hope this feedback helps the bank strengthen its service culture and ensure that future interactions reflect both professionalism and care.
Timely engagement is important, and it shows that feedback is being taken seriously.
That said, a strong bank–client relationship depends on more than speed. People working for the bank should treat clients with dignity and respect at every stage of interaction. Turnaround periods for resolving complaints and requests must be kept very short, as delays erode trust and confidence.
Resolving issues between a client and a bank should never feel like a drawn‑out struggle. It should be the last resort, not the norm. I hope this feedback helps the bank strengthen its service culture and ensure that future interactions reflect both professionalism and care.
We truly appreciate your feedback and sincerely apologize for your experience with us.
Kindest regards
Standard Bank Hello Peter Team
***
We truly appreciate your feedback and sincerely apologize for your experience with us.
Kindest regards
Standard Bank Hello Peter Team
***