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Natalie A
1 reviews | Active since May 2014
08 Jun 2021, 13:42
Poor guidance and service
Good day. I paid my home loan in full and requested to know what the compulsory insurance /assurance products are on my account. I called 4 times and was promised by Jacques on Saturday a call back yesterday. And no call back received. I requested to have my home loan protection plan cancelled as I cannot pay more that R1500 for a home loan balance that is on zero. Makes no sense. What is the home loan protection plan protecting? A zero balance? Please help.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
09 Jun 2021, 04:31Hello Natalie,
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply09 Jun 2021, 04:31
Official
Hello Natalie,
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
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Natalie A's updateReviewer Update
10 Jun 2021, 14:45Good afternoon.
What a disappointment. Promised that the matter will be addressed as a matter of urgency - yet 2 days later.. Not a single contact attempt from Standard bank.
Appalled by the (non) service provided.
What a disappointment. Promised that the matter will be addressed as a matter of urgency - yet 2 days later.. Not a single contact attempt from Standard bank.
Appalled by the (non) service provided.
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Natalie A's update10 Jun 2021, 14:45
Reviewer Update
Good afternoon.
What a disappointment. Promised that the matter will be addressed as a matter of urgency - yet 2 days later.. Not a single contact attempt from Standard bank.
Appalled by the (non) service provided.
What a disappointment. Promised that the matter will be addressed as a matter of urgency - yet 2 days later.. Not a single contact attempt from Standard bank.
Appalled by the (non) service provided.