Poor Form by Standard Bank

<p>I went to a branch and made a specific request for statements in a CSV format for a specific reason. The CSV format required was noted in writing on the system by the consultant. I was sent statements in PDF format and I was charged for them.</p> <p> </p> <p>I queried this and requested a refund. I also made an honourable decision not to use the statements until an outcome was reached.</p> <p> </p> <p>For the duration of the query period I was told a few times that it is a policy of Standard Bank not to send statements in CSV format for security purposes.</p> <p> </p> <p>It would have been professional and appropriate to make me aware of the policy before sending the PDF statements, so I could make a choice as to whether I wanted them or not.</p> <p> </p> <p>The outcome was that they will not refund the fees because the PDF statements have already been issued to me and can be used for the intended purpose.</p> <p> </p> <p>I've since had make do with what I have, but it's certainly left a bitter taste in my mouth.</p> <p> </p> <p>I think this was quite a short sighted approach for bank and I'm seriously considering moving my account to a bank that is actually moving forward.</p>