Poor Forex Customer Service by Dipuo Mautla & the Forex team!

I am writing to express my extreme dissatisfaction with the service I have received regarding Reference Number PPB***.

On September 16th, I sent an email to recall a forex transaction. Two weeks after the transaction date, my client still had not received the funds, and I provided instructions for the recall. Dipuo Mautla responded to my query with a reference number and acknowledged my request. I then received another email from her on September 30th.

Since then, I have been unable to reach Dipuo Mautla and have not received any assistance from the forex agents. Each time I call, I am told that Dipuo is unavailable (either on another call or at lunch) and that a message will be sent for her to call me back; however, I have never received a callback. No one has been able to provide me with feedback.

As stated in my original email, this was a transaction to a supplier, and these delays are negatively impacting my business and reputation with my supplier in Thailand, as I have been unable to provide them with any updates.