Poor follow up

I have app**** for a prestige account with standard bank in the early days of April and upon application I was offered an Overdraft of 17k, I took 5k and signed papers for it. I was advice that the Overdraft will be activated once my salary has updated in the account of which it did and still I wasn't able to access it.

I went to the branch twice to see the designated banker by the Name of Fikile Ndaba ( whom never reads or reply my emails by the way). She told me she will escalate the problem to the team and will get back to me. Did she? No.. After many weeks of waiting for feedback I got nothing. She still hasn't called me to tell me about the follow up after so many days of waiting.

I called the customer service 4 times and they told me the same thing. That they will follow up. After holding the phone for long they hang up.

The only reason I switched to standard bank is because I was referred by a friend and thought u guys will give my banking needs attention but it seems like I moved from one worse bank to the other for