Poor feedback from Standard Bank

I have tried for a month now to get a response from Standard Bank Business banker regarding a query I have on an excessive fee they have charged. As I was in Kzn on business and dealing with a credit card delivery issue form standard bank, I went into Gateway in Kzn. The Business banker from Kzn called me. He said he would call me back, or my banker from Northgate, Jhb would call me to further discuss but I have not heard back. <br> <br> On the 10th Nov I went into Northgate to discuss this in person with my Northgate banker, and was told he was in a meeting and would call me back. To date I have heard nothing. I have 3 accounts with Standard Bank and pay high fees. I am going to change bank to get the high service if this is not resolved<br> <br> Over and above, I had very poor service regarding the delivery of my credit that cost me a lot of money in a business capacity.