Poor feedback and pathetic communication from Standard Bank

I visited the branch regarding account number ***. I was advised to email someone to obtain a verification letter and the relevant department information. It has now been two weeks, and despite emailing *** , and CC’ing *** and *** , I have received little to no feedback.

The level of support and customer interaction, even at the branch level, has been utterly unsatisfactory. I am extremely disappointed with how this matter has been handled and request your urgent attention to resolve it.