poor feedback

I wrote a review on the 12th November 2017 regarding a bad experience i had at Standard back stating : "Yesterday the 11th November 2017 I processed a deposit for a club account at the ATM but made a mistake of not printing the deposit slip as proof. I entered the branch (Festival Mall) and was advised to come back the next day with details of which machine I used and time of transaction. Today the 12th November 2017 I drove to the bank in order to receive the deposit slip as advised previously by one of the consultants and to my dismay was told that the consultant who does the printing is not at work and I should come back on Monday. Now... I'm extremely dissappointed, no, angered by the fact that I used my time and petrol, on a Sunday, to go to the bank to be told that not one consultant who is on duty is able to help me print out a deposit slip of a processed transaction and that they couldn't even meet me half way and say they'll email it to me. In other words they don't care, that I wasted my time driving all the way for nothing, and that I should use my petrol again, and drive to the bank to be met with a response that I'm not even sure about. This kind of service is unacceptable and doesn't show commitment towards me as customer. If this matter is not handled to my satisfaction, we will end the 20+ year relationship we've had with standard bank and open the account with another bank... thank you." I received feedback that I should send my ID and Account number. That was the last time I heard from them. Today is the 3rd December 2017. This has just indicated to me that Standard Bank doesn't care. This is very poor service and as stated in my previous message, we will be moving this account to another bank that cares about their, not just me but I'm going to tell every family member of mine regarding this bad experience I had.