Poor experience with Ucount rewards

Very poor service from Ucount. Ordered a new card 3 weeks ago. A few days later I was contacted by the call centre to say that the address was invalid - per the agent this was due to no space between the street name and the word street Followed up 2 weeks later and told there were general delays with the courier and they would need to follow up with the courier which would take 5 to 7 working days I told them to cancel and refund the fee charges - apparently this also takes 5 to 7 working days Ucount is a good programme but this was really a poor experience