MK
Mbalenhle K

1 reviews | Active since Aug 2022

30 Jun 2024, 08:03

Poor Experience with Funds Transfer to Standard Bank

I am extremely disappointed with the service I received from Standard Bank regarding a recent funds transfer. On Friday, I made an immediate payment from my Capitec account to a Standard Bank account at 13:58. Despite the transaction being confirmed as successful, the funds have still not reflected in the recipient's account as of June 30th.

Standard Bank has been utterly unhelpful and is refusing to take responsibility, despite the evidence clearly showing the transfer was completed on my end. Instead of resolving the issue promptly, they have subjected me to endless runaround and excuses.

This experience has been frustrating and unacceptable. I expected better service and accountability from Standard Bank, especially with such clear evidence of the transaction. This delay has caused significant inconvenience, and I urge Standard Bank to rectify this situation immediately and provide the necessary support to ensure the funds are properly credited without further delay.

I am deeply dissatisfied with this entire ordeal and will seriously reconsider using Standard Bank for any future transactions if this matter is not resolved promptly and satisfactorily.

0
Replies (4)
Standard Bank
Standard Bank's reply30 Jun 2024, 08:39
Official
Good day Mbalenhle

Thank you for bringing this issue to our attention. 

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 
We sincerely apologise for any inconvenience or unwarranted frustration this has given you. 

Kindest regards
Standard Bank Hello Peter Team 
***
MK
Mbalenhle K's update01 Jul 2024, 18:03
Reviewer Update
The matter has been resolved, thank you for your swift response.
Standard Bank
Standard Bank's reply02 Jul 2024, 06:54
Official
Dear Mbalenhle

Thank you for the feedback and we're glad that we could assist you.

Have a great day further.

Kind regards


Standard Bank
Standard Bank's reply02 Jul 2024, 06:55
Official
Dear Mbalenhle

Thank you for the feedback and we're glad that we could assist you.

Have a great day further.

Kindest regards
Standard Bank Hello Peter Team 
***