Poor experience once again

I get that you have a backlog due to the pandemic but a turnaround of over a week to open a online share trade account is ridiculous considering I’m already a client and I have many accounts with you. Now that it’s opened it says my details don’t match your records. In that time the shares I wanted to invest in have increased by over 12%. And now must I wait another week for you to sort out my password. In this day and age it’s really pathetic to be so lacking in technology to execute a simple action. I am finding another bank. This is the last straw from continuous poor service from you .