Poor excuses from Standard bank on incident resolution

I was a victim of a **** in October 2024. A ***** case was logged by myself with FNB on the 23 of October and Standard bank was notified shortly on the same day. Upon resolution of the case in mid November the FNB consultant confirmed that Standard bank had confirmed the funds in the *****ulent account was secured. I was requested to sign an indemnity form by FNB for the purpose of the history of the case and refunds. FNB has exhausted all options to try and get the funds back from Standard bank. Standard bank needed to process a refund on the 27 of November which has not been done and the last follow-up made by the FNB consultant was on the the 27 December which was telephonically. The Standard bank consultant confirmed on the 27 December that the refund will be processed and confirmation will be received in writing...there has been no feedback and action on this yet again. I am appalled with the service delivery of the ***** department and the way in which incidents are resolved. The Standard bank consultant confirmed the reason for the delay was staff being on leave and every corporate company needs to cater for head count in their operational areas of business.