poor excuse for a bank

on the 18 june I had my bank card swelled at the atm, I called the bank to cancel and stop my card, while trying to get hold of the bank money was taken from my card twice while I was on the phone, the consulated advised they took off money while I was on the phone and had transferred money to their own personal accounts. 6 Days later I callt he bank for a follow up they decline my claim as I didnt act in time. mean while they took ten years to answer the phone and I had all my uif money taken from my account. Their poor excuse was I called of reacted in time. now I have no money to pay my bills since I havent be able to work due to covid 19. Takes their consulates 20 min to answer the phone to report *****. pathetic excuse for a bank so money greedy only care about them self and let their clients suffer.