POOR DELIVERY OF SERVICE

I am actually very shocked at the service I received from Standard Bank, My father sent me a deposit to a bank account that I previously had with Standard Bank, that I had closed, Upon going to the bank to try and get this transaction reversed to see if the funds would be sent back to my Father's or my bank account as per the normal process I was told that the account number was actually active and belonged to someone else, I am shocked that this is even allowed for Banks t recycle/ re-shuffle account numbers like that, furthermore when I queried when I should expect to receive the funds back as they were mine I had proof of payment to show this I was told the Banker sent an email to the client and thats all they can do.

I have sent follow up emails to a Julia Daniels who I dealt with at the branch and I have had no resolution on this. its actually unacceptable