Poor Customer Support

I have been trying to create a Virtual Card, that they talk so much about. Message from the app is "Compliance Check etc" I actually went into a branch and then spoke to their Digital Team. Was promised that all will work after 24hours. That was November 2025. It never did work. So started a chat this morning using the App. First consultant was working on it for more than 15 minutes when my app timed out. Got back in and the chat was not saved. So started to wait in a new queue. The next consultant did not even understand my problem and shared how to create a Virtual card. I explained my problem. And she said hold on. Then ended it after a few minutes. I went back into the chat and waited in the queue. And the most amazing thing happened. That same consultant that had ended my chat was back on. Once she realised it was me again she ended the call. If anyone from Standard Bank cares I have her name. My. Next question is whether anyone at standard cares enough to help me or should I move to another bank. The choice is yours standard bank.