Poor Customer Support and Services - not simpler, better and faster

I had an unfortunate incident where my debit card was swallowed by the ATM on 23rd Sept. I also had a cheque card so therefore I did not block the debit card because I thought it was safe inside the ATM and I was going to JHB early the next morning and needed to use my card. On my way to JHB, I started receiving SMSs of money being transacted out of my account. I called Standard Bank and blocked my card. By then R5090 had already been transacted in total. I logged a claim with Std Bank and reported the incident. On 27th Sept I had to call Std Bank for an update and the lady advised that the claim was declined because I did not put a stop to the card but she said I can escalate the matter further and she will send me an email to that effect. I called again on 29th Sep because I did not get the email as yet. I also purchased airtime just to make this call and I told the guy that if I get cut-off, please call me back and he agreed. Anyway I was on the call with him for 22m 45s and the call got cut-off. I expected him to call me back and to no avail. I feel so abandoned, rejected and disappointed that Std Bank could not respect me enough to provide proper customer support after being a loyal customer for 29 years. I am going to change to another bank and advise this incident to all my family and friends not to consider Std Bank as a bank of choice. My claim no is ***. It may not be a large amount but the principle of my welfare was not considered at all by Std Bank. Being a prestige banker, I was not even called upon and no consideration at all was being offered by Std Bank