POOR CUSTOMER SRVICE !!

I GOT THE EMAIL ADDRESS OF WHO IS SUPPOSED TO BE OUR PERSONAL BANKER. I HAVE MESSAGED THEM TIME AND TIME AGAIN IN ORDER TO DO AMENDMENTS TO OUR WILL THAT IS LODGED WITH STANDARD BANK. THIS WAS APPROXIMATELY 2 MONTHS AGO. TO DATE, THERE HAS BEEN Z E R O....... COMMUNICATION FROM THEM. GOODNESS KNOWS WHAT WOULD HAPPEN IF SOMETHING HAPPENED TO EITHER MY HUSBAND OR I AND OUR WILL IS OUT OF DATE. BUT ................ OBVIOUSLY ..................... STANDARD BANK DOES NOT CARE ABOUT THIS !!!!!