Poor Customer Services, lack of their product knowledge

<p>Nor even disappointed explains how I feel now with your services,</p> <p>I went to your bank to cancel my cheque account with you and I was returned because it was late for cancellation to be processed it was 28-April-2016 but I had to come back before the 25th any month, I returned back even though I wasn’t happy because I called their customer service and I was told that I can cancel anytime, then unfortunately I purse was ****** and I had to report my card to be cancelled because by the way I was already in a process of cancelling the account so therefore I didn’t need a new card, but however while at it I was charged for a new card which I didn’t request, I last used the card on the 28th April. Now I had to call STD for them to reverse the card fee because I don’t want the card I was put through the 4 departments to get assistance( General banking division >Stop Card division>Cancellation card division > lastly ***** division), I spoke to the lady by the name of Thandi in ***** department and she advised me that the ppl who can reverse that is branches ONLY after 35mins R100 airtime on the call I took my time, Petrol to the Sandton Branch same day, I got called by so not willing to assist Enquiries consultant by the name of Thulani Nakeli I don’t normally check consultants names but I had to get his because hey he was just not interested in whatever am saying and guess what after laying my story he answer was like “the branch loaded your query on the system and the branch can’t do anything, come back after the 7th June, I told him that Thandi said if they have any problem with that they should call her in ***** division he said she can’t call her because she doesn’t have her number for God sake he works for standard and Thandi is his colleague how come?, now that I know that the amount that is currently due to Standard bank by is bearing interest every day and those interest is based on the amount due and mind you that amount include the amount am querying R130.00, who is liable to pay interest for the R130.00, ME? after years I’ve been with standard bank I regret,!!!!!</p> <p> </p>