BM
Boitumelo M
1 reviews | Active since Jun 2024
09 Jul 2024, 14:21
Poor customer services
Poor service both online and at the branch,the bank is understuffed and therefore,people have to wait the whole day to get services. They do not have enought ATMs,they do not. They have blocked my USSD access,they have blocked my card,my pin,my banking app,and my internet banking access. They are depriving me life.They fail to prevent unauthorised payments from accounts by are able to allow perpetrators access to our accounts.I stood the whole day queing outside the Rustenburg branch,just to go and que for hours inside the branch. When they assist,they dont do the process to completeness.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
09 Jul 2024, 14:23Dear Boitumelo
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply09 Jul 2024, 14:23
Official
Dear Boitumelo
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
BM
Boitumelo M's updateReviewer Update
10 Jul 2024, 15:05They have been calling me again asking me the same question over and over again,really this company has no respect for peoples time,safety and health of its clients.
This means even if its rainy,the very same branch would allow people to que outside
Even after I stood the whole time outside on a cold Monday,the service was not satisfactory.One of the customers even stood up and almost caused a scene at the bank.
The last person to call me today was so annoying and was of no help at all and I believe is the same person working for that branch.
I cannot be wasting my time on going to useless branches or taking useless phone calls.
This means even if its rainy,the very same branch would allow people to que outside
Even after I stood the whole time outside on a cold Monday,the service was not satisfactory.One of the customers even stood up and almost caused a scene at the bank.
The last person to call me today was so annoying and was of no help at all and I believe is the same person working for that branch.
I cannot be wasting my time on going to useless branches or taking useless phone calls.
BM
Boitumelo M's update10 Jul 2024, 15:05
Reviewer Update
They have been calling me again asking me the same question over and over again,really this company has no respect for peoples time,safety and health of its clients.
This means even if its rainy,the very same branch would allow people to que outside
Even after I stood the whole time outside on a cold Monday,the service was not satisfactory.One of the customers even stood up and almost caused a scene at the bank.
The last person to call me today was so annoying and was of no help at all and I believe is the same person working for that branch.
I cannot be wasting my time on going to useless branches or taking useless phone calls.
This means even if its rainy,the very same branch would allow people to que outside
Even after I stood the whole time outside on a cold Monday,the service was not satisfactory.One of the customers even stood up and almost caused a scene at the bank.
The last person to call me today was so annoying and was of no help at all and I believe is the same person working for that branch.
I cannot be wasting my time on going to useless branches or taking useless phone calls.