POOR CUSTOMER SERVICES

Good day Two years ago we had a standard bank credit card that we have paid up. Ive been calling and emailed myself to frustration. Complaining and begging. Please don not tell me to contact complaints department or that they will contact me because if been doing that since the 25th of April. We cant apply for credit due to this still on our report showing outstanding. Consultant who ive spoke to at the complaints department is Rakoloti Sechaba Rosenberg Samantha Ive been asking for a reference numer. I want to go to the ONBUDSMAN due to standard bank not doing a creat job.