Poor Customer Services

I would like to log a formal complaint on poor customer service received from Standard Bank (this is after I have tried all internal avenues with no luck). I am a Prestige account holder and have wanted information on fees (which in my opinion is rather too high compared to market competitors). I was informed that the consultant (P****lo) is on leave and wondered why couldn't I be assisted.<br> <br> I have tried contacting (him/ her) from the 18.3.2016 - to date none of my emails have been responded to.<br> <br> Can someone who knows what is happening in this institution resolve this issue (CONTACT) so I can make a decision where to take business.<br> <br>