MN
Mpho N
1 reviews | Active since Feb 2018
20 Dec 2019, 09:52
Poor customer services
Poor customer services by Standard. 1st of all they closed some branches and that resulted into customers flooding into few of the branches left. I went to fetch my card stood there for 45minutes, I lost my valuable time. An option to deliver the card must be available, even if it means a customer will pay delivery fee is fine. The lady at the branch said it's for security reasons, I say that's *******, how are other banks getting it right. I bank with other institutions and they don't need to see my face to do business with me. If I have to visit the branch one more time, that will be the day I'm ending my relationship with Standard Bank
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Replies (2)
Standard Bank's replyOfficial
22 Dec 2019, 04:16Hello Mpho
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
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Standard Bank's reply22 Dec 2019, 04:16
Official
Hello Mpho
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
MN
Mpho N's updateReviewer Update
24 Dec 2019, 11:08It looks like Standard is committed in excelling in poor customer service. And today I they did not debit my home loan account and have no explanation why.
MN
Mpho N's update24 Dec 2019, 11:08
Reviewer Update
It looks like Standard is committed in excelling in poor customer service. And today I they did not debit my home loan account and have no explanation why.