Poor customer service with poor technology offering

Terrible service. I was contemplating making them my primary bank; however, the ridiculous waiting time when requiring help with my investment accounts is horrible. Atleast FNB allows you to so everything on their banking app. Standard Bank has an interior app coupled with terrible customer care. Called to close my investment accounts with notice only to be told only retention is able to do that. I called on 3 separate occasion last week and waited dor over 30 minutes each time with no success. What a joke of a customer service department. Anyway, the Prestige department has the nerve to call.me to ask me to sign on a prestige customer. No way. Anyway, guess I'll have to go into the branch...I mean what kind of primitive nonsense is that? That's why FNB cam charge high fees and still retain customers....because they offer good technology and good customer service.