POOR CUSTOMER SERVICE!! Vehicle payment break/holiday

Item: Standard Bank
Rating: 1
Author: Celumusa K

I app**** online for a payment break/holiday for vehicle finance, I received an email to resend documents, I then I received a phone call from Nikiwe Novela, she asked me when will I be able to pay and I informed her that that I needed 3 months, then she informed me that I will only start paying on the 1st of March 2025. She said she will send an email to confirm the agreement which she never did, now I am receiving calls that my account is in arrears and that the payment break request is not showing on my profile, Nikiwe is not. responding to emails, and I am not getting any assistance!

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Replies (2)

Standard Bank's replyOfficial

13 Dec 2024, 10:02

Hi Celumusa

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.

Please be on the look out for a call from our team.

Kindest regards, Standard Bank Hello Peter Team***

Standard Bank's reply13 Dec 2024, 10:02

Official

Celumusa K's updateReviewer Update

19 Dec 2024, 09:28

I am still waiting for Standard bank to contact me, and they are still sending me the SMS about my account being overdue. ThIS IS FRUSTRATING!

Celumusa K's update19 Dec 2024, 09:28

Reviewer Update

I am still waiting for Standard bank to contact me, and they are still sending me the SMS about my account being overdue. ThIS IS FRUSTRATING!