Poor Customer service Standard Bank

It has been more than 2 months that I was in and out of Festival Mall Standard Bank Branch. Waiting 30 to 1 hour and more in the queue........

After several visits I sorted my app just to discover that half of the time it is offline.

The 5 times that I asked out of frustration if I can speak to the Brach Manager she was not there!!!!!?????

Really..... on one to stand in for her?????

For some reason I could also not withdraw money from my credit card after 2 visits it is still not sorted....

Business as usual.......no it is not this branch has been closed for several days after 13h45 wit no notices or explanations.......

The ATM had one that was working. Today at 9h00 once again closed and guess what not one of the ATMs had money??????

How is this possible. No wonder Standard Bank was rated as one of the worst banks in South Africa. I have money in my Money market.....but I can not get access to it through the app.....

I am in process to move my business to FNB no waiting time...….friendly competent stafffff......10 minute waiting time that 85% of the time ends up to be 2 minutes..... and although FNB branch was closed for two days at least they informed people by email and sms. Directed their customers to FNB branch Woodbridge.......

5 minutes in and out.....