Poor customer service Standard bank

I am a prestige customer, who has been banking with standard bank for over 15 years. I recently experienced a problem with cellphone banking app went to the branch on the 25.06.2020. The consultant Nelisiwe Mngwengwe tried to assist me and called the internet banking department who was unable to assist I waited for 3 hours only to be told its escalated will be sorted on the 06.07.2020. I was sent an email on the 6th telling me to reset my password. I tried it then said otp blocked called internet banking spoke to beatrus advised having system issues will transfer call. Spoke to another guy placed in hold for 1 hour 20bmin then cut call he seemed unsure of the problem advised he will speak to TM never came back. The experience is an eye opener as standard bank does not care about customer service only the money they recieve I for one will be moving to another bank. The service is pathetic.