PoOr Customer service! Ridiculous process! Leaving your frustrated!!!!!

I am really getting tired of standard bank regarding the update of my loan!! I have settled the loan in June 2020, I received a paid up letter from MBD, submitted the same to standardbank as proof of settlement for them to update my credit report with the relevant agencies! To date I am still waiting feedback on the update! Their resolution team has promised to be attending to this matter but there is absolutely nothing happening!

Just now I got an email to stating that mu account was sold to MBD , I have no contract with MBD , they must figure out with MBD and sort my matter!

Why is MBD not correcting this matter as well? Before i settled this account, i used to get 20 calls a day everyday about this account! That would be as early as 6am and as late at 7 or 8pm! Now that I have settled the loan, I have not heard from them since June 20, 2020 when they deducted last payment to the settlement! I had to chase them for the paid up letter which I eventually got , now I must chase them to confirm paid up with standard bank and now Must chase standard bank to update my credit profile!!!!!!! This is ridiculous!!!!!!!!!