AT
Asanda T
1 reviews | Active since Oct 2023
21 Dec 2023, 14:30
Poor customer service/ Not available Banker/ Banker ignores client
I have been battling to get my Business card with standard bank since October.
I have engaged with my Business banker on the following engagement stamps;
1. 30 October made the request - No response 2. 9 November - made a follow up - No response 3. 13 November made a follow up - No response 4. 30 November made a follow up - No response
last time I heard from him/her was when i have resorted to this platform.
I am now locked out of my Account and can not transact bcz my Card has been Blocked.
This is now month-end need to make transactions to my other account for debit orders but I can't. should the new card been ordered in October this would not have been an issue.
The debit card in my possession for some reasons it's not linked to my internet banking or bank app.
If I must continue with standard bank after this , I would need to get a new Banker. most preferably the same one I have on my prestige product.
Helpful (0)
Replies (13)0
Replies (13)
Standard Bank's replyOfficial
21 Dec 2023, 14:36Dear Asanda,
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply21 Dec 2023, 14:36
Official
Dear Asanda,
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
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Asanda T's updateReviewer Update
21 Dec 2023, 14:53That Hard is clearly not Good enough on my end.
This is really frustrating.
No One has contacted me, and this can't be resolved at your Branches.
This is really frustrating.
No One has contacted me, and this can't be resolved at your Branches.
AT
Asanda T's update21 Dec 2023, 14:53
Reviewer Update
That Hard is clearly not Good enough on my end.
This is really frustrating.
No One has contacted me, and this can't be resolved at your Branches.
This is really frustrating.
No One has contacted me, and this can't be resolved at your Branches.
AT
Asanda T's updateReviewer Update
21 Dec 2023, 14:55I now See a Good Samaritan tried to intervene and confirmed to have ordered the card on the 7th of Dec.
that's now 2 weeks back, kanti where is this card coming from ?
that's now 2 weeks back, kanti where is this card coming from ?
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Asanda T's update21 Dec 2023, 14:55
Reviewer Update
I now See a Good Samaritan tried to intervene and confirmed to have ordered the card on the 7th of Dec.
that's now 2 weeks back, kanti where is this card coming from ?
that's now 2 weeks back, kanti where is this card coming from ?
AT
Asanda T's updateReviewer Update
21 Dec 2023, 15:01If I do not find Joy in the resolution of this Query by tomorrow.
I will not only cancel my Business Account.
I will take down my personal accounts and completely divorce you guys.
this is not acceptable.
I will not only cancel my Business Account.
I will take down my personal accounts and completely divorce you guys.
this is not acceptable.
AT
Asanda T's update21 Dec 2023, 15:01
Reviewer Update
If I do not find Joy in the resolution of this Query by tomorrow.
I will not only cancel my Business Account.
I will take down my personal accounts and completely divorce you guys.
this is not acceptable.
I will not only cancel my Business Account.
I will take down my personal accounts and completely divorce you guys.
this is not acceptable.
AT
Asanda T's updateReviewer Update
22 Dec 2023, 15:04I am at the Branch PAROW CENTRE.
- I received a call this from a BANKER, told me the Card was at this branch.
- after being here the whole day, I am told by a service Administrator that there is no card here.
- now I have lost over 4 hours for simple transaction.
- I am now leaving, the Administrator shame did all they can do. I am defeated and seriously frustrated.
- share what the cancellations process of all my products. I can not live like this Angeke.
- I am even paying for these services
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Asanda T's update22 Dec 2023, 15:04
Reviewer Update
I am at the Branch PAROW CENTRE.
- I received a call this from a BANKER, told me the Card was at this branch.
- after being here the whole day, I am told by a service Administrator that there is no card here.
- now I have lost over 4 hours for simple transaction.
- I am now leaving, the Administrator shame did all they can do. I am defeated and seriously frustrated.
- share what the cancellations process of all my products. I can not live like this Angeke.
- I am even paying for these services
AT
Asanda T's updateReviewer Update
27 Dec 2023, 08:517 Days Later, still query remains open.
No contact. No resolution.
Ay yall have dropped the Ball.
No contact. No resolution.
Ay yall have dropped the Ball.
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Asanda T's update27 Dec 2023, 08:51
Reviewer Update
7 Days Later, still query remains open.
No contact. No resolution.
Ay yall have dropped the Ball.
No contact. No resolution.
Ay yall have dropped the Ball.
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Asanda T's updateReviewer Update
27 Dec 2023, 10:18The "Urget" update is not so Urgent. its now 10:18 and no call has been received
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Asanda T's update27 Dec 2023, 10:18
Reviewer Update
The "Urget" update is not so Urgent. its now 10:18 and no call has been received
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Asanda T's updateReviewer Update
27 Dec 2023, 14:194 hours later, Still not Update ??????????????????????
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Asanda T's update27 Dec 2023, 14:19
Reviewer Update
4 hours later, Still not Update ??????????????????????
Standard Bank's replyOfficial
27 Dec 2023, 14:20Dear Asanda
We are busy checking with our team.
Please be on the look out for further communication.
Sorry for the inconvenience.
Kindest regards
Standard Bank Hello Peter Team
***
We are busy checking with our team.
Please be on the look out for further communication.
Sorry for the inconvenience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply27 Dec 2023, 14:20
Official
Dear Asanda
We are busy checking with our team.
Please be on the look out for further communication.
Sorry for the inconvenience.
Kindest regards
Standard Bank Hello Peter Team
***
We are busy checking with our team.
Please be on the look out for further communication.
Sorry for the inconvenience.
Kindest regards
Standard Bank Hello Peter Team
***
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Asanda T's updateReviewer Update
27 Dec 2023, 14:21You have been saying the same thing since last week.
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Asanda T's update27 Dec 2023, 14:21
Reviewer Update
You have been saying the same thing since last week.
Standard Bank's replyOfficial
27 Dec 2023, 14:38Good day Asanda
Thank you for reaching out to us.
The matter is currently being treated as a priority.
We will revert with feedback as soon as a conclusion has been reached.
We value and appreciate your patience and understanding.
Kind Regards
Standard Bank Hello Peter Team
***
Thank you for reaching out to us.
The matter is currently being treated as a priority.
We will revert with feedback as soon as a conclusion has been reached.
We value and appreciate your patience and understanding.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply27 Dec 2023, 14:38
Official
Good day Asanda
Thank you for reaching out to us.
The matter is currently being treated as a priority.
We will revert with feedback as soon as a conclusion has been reached.
We value and appreciate your patience and understanding.
Kind Regards
Standard Bank Hello Peter Team
***
Thank you for reaching out to us.
The matter is currently being treated as a priority.
We will revert with feedback as soon as a conclusion has been reached.
We value and appreciate your patience and understanding.
Kind Regards
Standard Bank Hello Peter Team
***
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Asanda T's updateReviewer Update
28 Dec 2023, 10:25ANy Update?
Can you just re-order the CARD. and forget abt the other one.
do not even think of charging me multiple fees for these cards.
Just in September you guys issued me with a Card and later blocked it in the October .
give me a confirmation that the card is being ordered and confirm SLA.
Can you just re-order the CARD. and forget abt the other one.
do not even think of charging me multiple fees for these cards.
Just in September you guys issued me with a Card and later blocked it in the October .
give me a confirmation that the card is being ordered and confirm SLA.
AT
Asanda T's update28 Dec 2023, 10:25
Reviewer Update
ANy Update?
Can you just re-order the CARD. and forget abt the other one.
do not even think of charging me multiple fees for these cards.
Just in September you guys issued me with a Card and later blocked it in the October .
give me a confirmation that the card is being ordered and confirm SLA.
Can you just re-order the CARD. and forget abt the other one.
do not even think of charging me multiple fees for these cards.
Just in September you guys issued me with a Card and later blocked it in the October .
give me a confirmation that the card is being ordered and confirm SLA.
AT
Asanda T's updateReviewer Update
08 Jan 2024, 13:45HI
My Business Banker does not reply to my emails.
I have opted for the option to have the card delivered to my office address. I then confirmed the address, now i receive an SMS about a card delivered and requiring collection at PAROW branch?
I am not prepared to go queue another 4 hours only to be told the card is not there.
I do not trust that process again.
Please advise if you able to deliver the card to the nominated address, if not then keep it.
I will come cancel my products with you.
My Business Banker does not reply to my emails.
I have opted for the option to have the card delivered to my office address. I then confirmed the address, now i receive an SMS about a card delivered and requiring collection at PAROW branch?
I am not prepared to go queue another 4 hours only to be told the card is not there.
I do not trust that process again.
Please advise if you able to deliver the card to the nominated address, if not then keep it.
I will come cancel my products with you.
AT
Asanda T's update08 Jan 2024, 13:45
Reviewer Update
HI
My Business Banker does not reply to my emails.
I have opted for the option to have the card delivered to my office address. I then confirmed the address, now i receive an SMS about a card delivered and requiring collection at PAROW branch?
I am not prepared to go queue another 4 hours only to be told the card is not there.
I do not trust that process again.
Please advise if you able to deliver the card to the nominated address, if not then keep it.
I will come cancel my products with you.
My Business Banker does not reply to my emails.
I have opted for the option to have the card delivered to my office address. I then confirmed the address, now i receive an SMS about a card delivered and requiring collection at PAROW branch?
I am not prepared to go queue another 4 hours only to be told the card is not there.
I do not trust that process again.
Please advise if you able to deliver the card to the nominated address, if not then keep it.
I will come cancel my products with you.