Poor Customer Service - No communication

Requested assistance from my Prestige Banker to assist me with utilizing applying for an ID for my son. Prestige Banker advised she was not able to assist abd sent me a link. I attempted the link and was not able to proceed further. Requested help and had no response. Further to this I visited Cornubia Mall and Gateway for assistance and they simply advised that couldn't help any further. A gentleman at Cornubia Mall branch did suggest that he will make contact with the school and assist the kids at school but to date no such thing was done. I thereafter proceed to attempt another branch for assistance being Pinecrest of which we also didn't get much joy but got the most assistance. We did this application around May and to date we are not able to make a booking to take my son to conclude on this. He requires his ID urgently and with all the efforts with standard Bank we still not able to move forward. Pine Crest logged a call for this query to be reviewed abd get some assistance however this too I have has no joy with. The query was logged *** and later closed stating it has been resolved and I will be contacted with the details and it has been a few weeks since this and no contact from Standard Bank. How can the query be resolved but it's not resolved or communicated to the client? I am still awaiting feedback on this matter but it's resolved according to Standard Bank? What great customer service Standard Bank is standing for? Been a loyal client since a child but this is definitely not the service I deserve and want to lead my son into! Standard Bank it would be great to get some resolution on this matter asap so I can resolve my issue or I can officially deem Standard Bank *********** in assisting me and find an alternative solution without Standard Bank if need be. It should be known that all grade 11 students require their ID this year for grade 12. If this is the service then I will definitely consider moving our accounts to a bank that can value and offer services to their clients. Please urgently advise. Thanks Stephanie Naicker ***